The small print

Shipping & Returns

Last updated: November 9, 2026

How your books get to you, and what we do if something goes wrong.

These policies apply only to purchases made directly on lostislandpress.com. If you bought from another retailer, such as Amazon or Barnes & Noble, their own delivery times and return policies apply.

Ebooks and audiobooks

We deliver ebooks and audiobooks internationally. Released formats arrive as a download link within 5 minutes, and preordered formats arrive on launch day at 12:00 AM EST.

Due to the nature of digital products, ebooks and audiobooks can’t be returned or refunded. If you have trouble opening or transferring your files, email info@lostislandpress.com and we will help.

The exception is a preorder that hasn’t been delivered yet. We can refund that: email info@lostislandpress.com.

Printed books and merch

We deliver paperbacks, BlueBounds, and merch to five countries: the United States, Canada, the United Kingdom, Australia, and New Zealand.

Paperbacks

Orders usually ship within 3-4 business days, and you’ll get a tracking link once yours is on its way. Duties, taxes, and import fees are covered in our shipping prices, so you shouldn’t be charged anything on delivery. If a carrier does ask you for a fee, email your receipt to info@lostislandpress.com and we’ll reimburse it.

We can cancel a paperback order only if production hasn’t begun, so email us as quickly as you can with your order number.

BlueBounds

Our specialty hardcovers are made to order in the United Kingdom, so please allow 3-4 weeks for printing, binding, and finishing. Once yours ships, delivery takes about 2-5 days in the United Kingdom and 1-2 weeks to the United States, Canada, Australia, and New Zealand.

Duties, taxes, and import fees are covered in our shipping prices for every country, so you shouldn’t be charged anything on delivery. If a carrier does ask you for a fee, email your receipt to info@lostislandpress.com and we’ll reimburse it.

Merch

Merch ships from the nearest available facility. Most items are available domestically in the US, Canada, the UK, and Australia, which keeps delivery times and import fees down. You shouldn’t be charged any duties or import fees on delivery. If you are, send us the receipt and we’ll reimburse you, up to the amount you paid.

We don’t accept returns or exchanges for customer-initiated issues, such as choosing the wrong size or color, or changing your mind.

If something goes wrong with your order

This covers paperbacks, BlueBounds, and merch.

• If your parcel is misrouted or lost in transit, we’ll reprint (or reproduce) and resend it at no extra cost.
• If it arrives defective or damaged, email photos and a short description to info@lostislandpress.com within 7 days of receiving your parcel. For shipping damage, please include pictures of both the packaging and the damaged items.
• Depending on the problem, we may reprint and resend the affected items or refund the order.